Refund Policy
ALTÆR
Last updated: October 2025
This Refund Policy is a legally binding document between ALTÆR and our customers.
It explains when and how refunds or replacements may be issued and sets out your rights as a customer.
Our goal is to ensure transparency and fairness for every order placed through our store.
1. General Information
Because all of our products are made-to-order through Printify, each item is produced individually after you place your order.
For this reason, we cannot accept general returns or exchanges simply for size, color, or preference changes.
Refunds are available only under specific conditions, as outlined below.
2. Eligibility for Refunds or Replacements
You may request a refund or replacement if:
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The product arrives damaged or defective.
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The item you received is incorrect (wrong size, color, or design).
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There is a printing or manufacturing error.
Requests that do not meet these criteria (e.g., wrong size selection or change of mind) are not eligible for refund or exchange.
3. Timeframe for Refund Requests
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You must contact us within 7 days of delivery to report an issue.
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After 7 days, we may no longer be able to process refund requests.
4. How to Request a Refund
To initiate a refund or replacement:
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Email us at info@altaerclothing.com with your order number and photos showing the issue.
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Our support team will review your case within 3 business days.
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If approved, you will receive a refund or a replacement product.
Refunds will be issued to your original payment method.
5. Partial Refunds
In some cases, only partial refunds may be granted (if applicable):
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For items with minor defects that do not affect usability.
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For late deliveries caused by external shipping delays (at our discretion).
6. Cancellations
Orders may be canceled within 12 hours of purchase.
After production begins, cancellations cannot be guaranteed.
7. Non-Refundable Items
Refunds cannot be issued for:
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Items returned without prior contact
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Items damaged by misuse or washing
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Gift cards or promotional items
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Orders delayed by customs or postal services
8. Return Shipping
If a return is required, we will provide instructions and, when applicable, a return shipping label.
Do not send any items back before contacting us — unauthorized returns will not be accepted.
9. Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or payment account again.
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Contact your payment provider — it may take several business days before your refund appears.
If you’ve done this and still haven’t received your refund, contact us at info@altaerclothing.com.
10. Legal Basis & Compliance
This Refund Policy complies with Swiss consumer protection law and international e-commerce standards.
It is designed to establish clear legal relations between ALTÆR and its customers.
Contact
If you have questions about refunds, replacements, or your order, contact us at: